We support organizations to improve execution when contacting their customers. Thus, we have extensive experience in sales force management and retail.

1. Sales Force Management:

Our projects aim to define routines, processes and control tools to enhance commercial performance. Thus, we help our clients to review all stages of commercial management:

• Elaboration of the Sales Force agenda (customer prioritization)
• Preparation of the visit (survey and analysis of information)
• Definition of the visit step by step (activities, responsible and control)
• Monitoring with performance indicators
• Definition of meeting routines
• Review of the Sales Force compensation system
• Optimization of visit routes
• Sales Force’s segmentation and dimensioning

2. Excellence program

Over the course of our projects, we developed a robust store management tool that includes several dimensions to maximize the customer experience:

• Definition of the meeting schedule, unfolding from headquarters meetings to operational meetings in the store itself and defining the reports and indicators corresponding to each meeting
• Review of employees' activities in the store, with due procedures
• Definition of tools and indicators for monitoring the store's performance

Pragmatis supports the definition of content and the implementation of programs, being an active part in commercial team’s training.